1. Scope of Application

  1. These Terms and Conditions (T&Cs) apply to all orders, purchases, and services made via Ziffer247, a Germany-based online marketplace for beauty, wellness, lifestyle products, and related services.
  2. By using our website, registering an account, or placing an order, you agree to these T&Cs in their entirety.
  3. Deviating conditions from customers, vendors, or third parties shall not apply unless expressly confirmed in writing by Ziffer247.

2. Company Information

Business Name: Ziffer247
Registered Office: Germany
Email: [Insert contact email]
Phone: [Insert contact number]
Managing Directors: [Insert name if applicable]
VAT ID: [Insert VAT ID if applicable]

3. Marketplace Structure

  1. Ziffer247 operates as both:
    a) A direct seller of certain products/services, and
    b) A marketplace platform enabling independent vendors (“sellers”) to list and sell their products/services to customers.
  2. For vendor listings, the contractual relationship is formed directly between the customer and the vendor. Ziffer247 acts solely as an intermediary and is not a contracting party for vendor offers unless expressly stated.
  3. Vendor contact details will be visible in the respective offer.

4. Contract Formation

  1. The product and service listings on Ziffer247 are not binding offers but invitations to order.
  2. By clicking “Order Now” or equivalent during checkout, you submit a legally binding order.
  3. Acceptance occurs via an email order confirmation or delivery of goods/services.
  4. Ziffer247 reserves the right to refuse orders in justified cases (e.g., suspicion of fraud, incomplete information, non-payment history).

5. Prices and Payment

  1. All prices are in Euro (€) and include statutory German VAT, unless explicitly stated otherwise.
  2. Shipping fees, handling charges, and other applicable costs are displayed separately before checkout.
  3. Accepted payment methods include credit/debit card, PayPal, Sofortüberweisung, bank transfer, and others displayed during checkout.
  4. Ziffer247 may use third-party payment processors. Customers agree that payment details may be securely transmitted to and processed by such providers.
  5. In case of payment failure, Ziffer247 reserves the right to block or cancel the order.

6. Delivery and Shipping

  1. Delivery times vary by vendor, product, and availability, and are displayed during checkout.
  2. Vendors are responsible for shipping their products directly to customers unless the item is fulfilled by Ziffer247.
  3. Ziffer247 is not liable for delays caused by external carriers, customs, or unforeseeable circumstances.
  4. If a customer fails to accept delivery, additional shipping or re-delivery charges may apply.

7. Right of Withdrawal (EU Customers)

  1. Customers within the EU have a statutory right to withdraw from the contract within 14 days without stating reasons.
  2. The withdrawal period starts from the day the goods are received or, in the case of services, from the day the contract was concluded.
  3. To exercise your right, you must notify the respective vendor or Ziffer247 in writing (email or letter).
  4. Customers must return goods within 14 days of withdrawal at their own cost, unless the vendor provides a prepaid return label.
  5. Exclusions from withdrawal include:
    • Sealed beauty/cosmetic products once opened.
    • Personalized, custom-made, or hygiene-sensitive items.
    • Digital content once download or streaming has begun.

8. Returns and Refunds

  1. Refunds are issued using the original payment method within 14 days after returned goods are received and inspected.
  2. Refunds may be reduced if the goods are used, damaged, or incomplete.
  3. Vendors must clearly display their return policies on their profile; if none is provided, statutory German consumer rights apply.

9. Customer Accounts

  1. Registration requires accurate and complete information.
  2. Customers are responsible for safeguarding login credentials.
  3. Unauthorized account use must be reported immediately.
  4. Ziffer247 reserves the right to suspend or terminate accounts in cases of fraud, misuse, or violation of these T&Cs.

10. Vendor Obligations

  1. Vendors must provide accurate product/service descriptions, prices, delivery times, and legal information.
  2. Vendors are responsible for ensuring compliance with German/EU consumer, product safety, and labeling laws.
  3. Vendors are solely liable for their products, delivery, and after-sales obligations.
  4. Vendors must handle customer complaints fairly and in accordance with applicable law.

11. Promotions, Discounts & Subscriptions

  1. Promotional offers and vouchers are non-transferable, non-refundable, and valid only during the stated period.
  2. Subscriptions or recurring services offered by vendors must be clearly described, including cancellation policies.
  3. Ziffer247 reserves the right to withdraw promotions at any time.

12. Liability and Warranty

  1. Statutory warranty rights apply to all products.
  2. Vendors are responsible for providing warranty services for their goods.
  3. Ziffer247 is only liable for damages in cases of intent, gross negligence, or injury to life, body, or health caused by us.
  4. Ziffer247 is not liable for vendor actions, inaccurate product descriptions, or failure to deliver.

13. Intellectual Property

  1. All website content, logos, images, and text are the property of Ziffer247 or its licensors.
  2. Reproduction, modification, or distribution without consent is prohibited.
  3. Vendors grant Ziffer247 a non-exclusive right to use their product images, descriptions, and trademarks for marketing purposes.

14. Data Protection and Cookies

  1. Ziffer247 processes personal data in compliance with the GDPR (General Data Protection Regulation).
  2. Customers can view detailed information in the Privacy Policy.
  3. The site uses cookies to enhance user experience. Users may disable cookies in their browser, but some features may be limited.

15. Security

  1. Ziffer247 applies industry-standard SSL encryption for transactions.
  2. Customers must ensure they access the platform through secure networks.
  3. Ziffer247 is not liable for third-party hacking, phishing, or force majeure cyber-attacks.

16. Dispute Resolution

  1. In case of disputes, customers should first contact the vendor or Ziffer247’s customer support.
  2. The EU Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
  3. Ziffer247 is not obliged but may choose to participate in dispute resolution procedures before a consumer arbitration board.

17. Governing Law and Jurisdiction

  1. These T&Cs are governed by German law under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
  2. The place of jurisdiction is the registered office of Ziffer247 if the customer is a merchant.

18. Final Provisions

  1. If any clause of these T&Cs is invalid, the rest remains unaffected.
  2. Ziffer247 reserves the right to amend these T&Cs at any time. The applicable version is the one published on the website at the time of purchase.